Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
Japanese insurance arm of the eighth largest bank in the world transforms their B2B insurance claims process to ensure compliance and delight customers.
10
minutes in new workflows available
2
hours a day saved by employees
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Part of the eighth largest bank in the world, BNP Paribas Cardif Japan are beginning their process automation journey with the claims process – a vital point in their mortgage insurance. They have deployed a workflow solution to simplify the process, then automated the validation, assessment and ultimately the approval of a claim.
Using Bizagi they were able to reduce the time it took developers to produce new releases from up to four weeks to just 10 minutes on average. The automation of manual tasks such as data entry, Excel calculations and email communications has freed up 15 employees, allowing them to be placed in other insurance departments. Those still working in claims have also saved two hours per day and can ensure they meet regulation deadlines.
The experience we’ve had as a customer of Bizagi has been very solid. It’s ended up creating a level of engagement and trust… this is a long-term play for us, highly visible and highly tactical."
Colm Kennelly,
CIO
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