Universal Group transforms car claims process, doubling productivity but only hiring one additional employee and delighting customers with fast service
increase in revenue
workload but only hired one new employee
reduction in part returns
Universal Group, the leading insurer in the Dominican Republic, was looking to improve its vehicle insurance claims process, which had become increasingly complex due to disparate systems, leading to a lack of transparency and a delay in time delivering vehicle repairs to customers.
Using Bizagi and digital process automation, they have been able to define, deliver and adapt processes quickly, resulting in greater satisfaction for both employees and customers. Bizagi has helped to double the number of claims processed, but Universal has only had to hire one additional employee, which has in turn contributed to a 45% increase in revenue.
Jose Antonio Fuentes
Executive VP of Partners
The leading insurer in Dominican Republic transforms car claims process, doubling productivity but only hiring one additional employee and delighting customers with fast service.
Location:
Dominican Republic
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"The three main benefits that Bizagi has brought are control, traceability and continuous improvement that positively impacts the quality of customer service."