Gaps in supply chain operations impact performance

When the systems that supply chains rely on to keep moving don't talk to one another, data gets lost in the gaps between them and can increase risk and limit efficiency gains.

Limited agility

Disconnected systems make it difficult to share information and coordinate decisions across suppliers, manufacturers, warehouses and retailers.

 

 

Manual tasks

Dependency on emails, spreadsheets and PDFs leads to time-consuming manual updates and greater risk of errors.

Lack of transparency
Lack of visibility across orders, suppliers, inventory, shipments and disruptions increases supply chain risk and inhibits agility.

Coordinate your supply chain

Bizagi creates a coordinated process layer across your existing technologies, connecting systems, tasks and dependencies into one coordinated flow for better control, transparency, and agility.
Apply AI where it matters
  • Use AI Agents to triage supplier queries, order exceptions, delivery delays, invoice discrepancies and customer requests.

  • Analyze supplier documents, contracts, purchase orders, invoices, customs paperwork, inspection reports and emails.

  • Give AI access to approved policies, supplier records, pricing rules, inventory and operational data.

  • Keep humans in control for supplier selection, pricing, payments, compliance and risk decisions.

Automate tasks
  • Route purchase requisitions, purchase orders, pricing, supplier and invoice approvals using business rules and SLAs.

  • Pre-fill and validate supplier, product, order and shipping data before it reaches ERP or procurement systems.

  • Update inventory, order and shipment status automatically as goods are received, shipped, returned or delayed.

  • Trigger alerts, escalations and standardized communications for shortages, quality issues and late deliveries.

Orchestrate operations
  • Provide one process view across ERP, WMS, TMS, procurement, CRM, supplier portals and legacy systems.

  • Assign work by role, region, site, workload, skill, language or certification.

  • Manage SLAs, approvals, escalations and supplier performance across procurement, fulfilment and service.

  • Give managers real-time visibility into demand changes, stock risks, shipments and customer impact.

Delivering results across the supply chain

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Unilever automated customer shipping information data updates to meet company policies with 1900+ customer shipping cases submitted in 7 months.

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JSR Micro created a standardized workflow, minimizing error-prone manual paperwork and improving throughput time by 45%.

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DHL created a Vendor Master Data Management (MDM) portal used by 320,000 global users.

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CBC orchestrated order management and dispatching processes to meet 100% of delivery SLAs.

Supply chain automation use cases

Accelerate sourcing and procurement
Bring requirements, budgets, supplier comparisons and approvals into one controlled workflow, synchronized with ERP and procurement systems.
Simplify supplier management
Collect documents, validate data, run risk and compliance checks, route approvals and enable suppliers to self-serve.
Increase order visibility
Connect sales, ERP, inventory, warehouse and logistics systems so order status, shortages and exceptions remain visible in real time.
Strengthen ESG and compliance
Capture supplier declarations, audit evidence, certificates and corrective actions in governed workflows with complete traceability.
Quality assurance & management

Meet industry regulations and ensure high-quality outputs with ease.

Logistics & distribution​
Provide warehouse, carrier, and customer service teams with real-time tracking data to ensure smooth fulfilment.
Product & pricing management

Ensure strategic alignment between departments at every stage in the product lifecycle.

Shared services

Centralize operations to increase visibility, remove redundancies and drive cost efficiencies. 

Through [Bizagi] we are sharing and working on processes across different teams and departments. We take some of those processes into our customers and suppliers without having the disconnect by going offline or into emails. All of those things happen end-to-end within a single platform.”

Adil Jan,

IT Director, Bunzl Retail and Healthcare Supplies

Modernize without replacing existing systems

Bizagi connects with your existing ERP, legacy, cloud and specialist applications to coordinate work across your technology landscape, adding an agile process layer around ERP, warehouse, transportation, procurement and supplier systems.

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Learn more about transforming the supply chain

Blog
[Infographic] Supply Chain Orchestration: Fixing the Gaps in Your Operations

View examples of how process automation can connect systems and orchestrate supply chain activities from vendor management to customer care.

Blog
How to Build a Connected Supply Chain

Learn how to ensure that the systems, technologies, and networks that support supply chain execution are in sync.

Blog
The Impact of AI in Procurement: What’s Changing and What’s Next?

Learn how deploying AI across core procurement processes helps teams make faster, smarter decisions.

Ready to talk?

Want to learn more about our platform or need help using it? Get in touch.