Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
CBC automates processes globally to deliver greater efficiencies in over 200 million transactions a year.
x12
faster pricing approval
4
hours to onboard new customer
100%
of delivery SLAs met
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CBC, the Central American Bottling Corporation, exports beverages to over a billion people around the world. As business constantly making acquisitions, CBC needed technology to support integration to standardize operations. They required a platform to provide transparency, consistency, and security to business processes. Automation capabilities enable CBC to improve efficiency and maintain a competitive edge in areas such as pricing, promotions, order management and dispatching.
CBC has mapped and automated 17 key business processes. These are centralized and orchestrated through Bizagi, providing visibility and audit trails to prove compliance and enable reporting. Bizagi's mobile app has improved efficiency by allowing authorizations and information uploads in the field. This has reduced SLAs and supported Mom & Pop independent retailers with faster onboarding and delivery times. Their pricing and promotions process is now 12x faster, delighting CBC's customers and helping them to remain competitive. Additionally, shared services payments are authorized through Bizagi, ensuring compliance and security.
There are numerous more technical achievements, but if you ask everyone across the business what the biggest benefit has been, it’s that ability to interact with the process from their mobile phone."
Rafael Bardales Duarte,
CIO
Multinational consumer goods enterprise automates finance processes to see 80% decrease in approval times and eliminate lost opportunities
