Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
71,000
hours of data entry work outsourced to Shared Services
50
days per month freed up
25,000
background checks automated in seven months
12 weeks
to deliver shared services integration
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Executive search firm Russell Reynolds wanted to modernize their way of working to maximize value to clients while improving employee experience. They established three regional Centers of Excellence (CoE), with the aim to use these to support employees with candidate research and redistribute more basic research work to the newly expanded Shared Services team.
Bizagi was used to move, manage and track the workload of local offices and route it to the CoEs or Shared Services to enable a more efficient way of working. In the first year of using Bizagi, 71,000 hours of data entry work was offloaded to Shared Service, giving Executive Assistants and Researchers up to 30% more time to focus on key areas of business, rather than administrative work. They also automated the candidate background check processes, which previously took 3-4 hours to complete and is now an entirely hands-off process.
Bizagi now gives us the opportunity to gather data and provide a lot of insight into what was largely invisible, even just a couple of years ago, from the individual level up to the overall global perspective.
Ryan Shaw,
Director of Application Development, Russell Reynolds
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